Terms & Conditions of Service

1. Scope of work

Services are provided based on the items discussed and agreed upon before service. Work is performed within a fixed service block. Additional work, scope changes, or unforeseen conditions may require an extended or additional service block.

2. Service blocks and time

Service blocks cover labor for the specified duration. Work is limited to what can reasonably be completed within the selected block. Unused time is not refundable or transferable.

3. Materials

Service blocks cover labor. Small incidental supplies such as fasteners, sealants, adhesives, and similar consumables are included. Fixtures and other materials may be customer-provided or supplied by Fix It Right and billed at cost plus the standard markup.

4. Estimates and hidden conditions

Quotes are based on visible conditions and the information available when the work is estimated. Hidden damage, code issues, prior improper repairs, or concealed conditions may require additional labor or materials. Any change is reviewed before proceeding.

5. Customer-supplied materials

Fix It Right is not responsible for defects, compatibility issues, manufacturer warranties, or delays caused by missing or incorrect customer-supplied materials.

6. Scheduling and access

The customer is responsible for safe and reasonable access to the work area. Delays caused by access issues, pets, occupants, or site conditions may count toward the reserved service block.

7. Payment

Payment is due upon completion unless otherwise agreed in writing. Unpaid balances may be subject to late fees or collection costs as permitted by law.

8. Warranty

Fix It Right provides a one-year warranty on labor and materials supplied by Fix It Right. Coverage does not apply to customer-supplied materials, normal wear, misuse, or work altered by others.

9. Limitation of liability

Contractor liability is limited to the amount paid for the services performed. Fix It Right is not responsible for indirect, incidental, or consequential damages.

10. Acceptance

Approval of a quote, scheduling of service, or payment of an invoice constitutes acceptance of these terms.